More than just a HUB
The idea of dedicating a large area of our warehouse to ecommerce logistics was born with the intention of offering every customer a turnkey service. Every day we build a partnership with our customers and espouse the idea that outsourced logistics should not only be a way to save money but above all to grow business.
What can we do for you?
We offer 360° services in this area, with one contact person for each customer
- Warehouse storage
Each customer is allocated an exclusive space in the warehouse, all incoming references are quality controlled, entered uniquely into the management software and periodically inventoried. We also have a space for non-temperature controlled food storage and one for BIO-labelled products.
- Fulfillment operations
Picking, packing and packaging services 100% customisable to your needs. To date, we only use plastic-free and environmentally friendly materials for packaging in our warehouse.
- Stock management
The quantities and movement of goods are always updated in real time and available for consultation. Alerts are sent via our management system when a product is out of stock, based on the average movement of each individual reference.
- Shipping and carrier management
We try to shorten shipping times every day. We work with different carriers depending on the type of products and destination areas.
- Order management and optimisation
We use a computerised order management system, integrated with the main ecommerce and marketplace platforms. Each order before dispatch passes through a TrastFlow algorithm.
- Customer Service and Call Centre
For those customers who wish to do so, we have decided to make our experience available, creating Customer Service services: Customer Support, Order Confirmations, Returns Management, Shipment Management.