FAQ

At the moment, day deliveries are guaranteed for the Province of Como, Milan and Monza Brianza, only for goods already in stock or with scheduled delivery in the event of collection at point A and delivery at point B.
In general, shipments are guaranteed in 24/48h for the national territory and 48/96h for abroad.

For us, all customers are equal and equally important. We do not require a guaranteed number of shipments, but we do give access to customised price lists according to customer requirements.

We do not have fixed costs; for the pure forwarding service, you pay for the volumes handled according to the price list; for Warehouse and Storage services, on the other hand, the costs vary according to the space actually occupied.

We do not work on a prepaid basis, we usually invoice weekly or monthly based on volumes.

Of course, we have a section of the warehouse dedicated to pure warehousing, access to the warehouse to pick up your goods, however, is not free, you can only access by appointment.

Yes we ship cash on delivery, we have a whole section of our management system that is configured with the customer so that it is also easy and transparent to manage.

Yes, we have a dedicated Customer Care person in our team who is also set up to handle these situations: when goods are returned to the warehouse after a return, integrity checks are carried out by the warehouse staff before putting them back into stock.

Our warehouses are all video monitored and insured, but we ask customers to personally insure their goods if they are interested.

Of course, we have this service available, subject to prior quotation.

Yes, our programme includes a verification phase before the labels are printed.

Of course, we offer both possibilities, either to use our rates or to keep your own contract with the courier.

All our customers have free access to the warehouse, we just ask that they be informed beforehand so that we can organise our staff.

Yes, we have an area of the warehouse that we have dedicated to contact with the public, we handle these orders just like any other.

Yes, we usually provide all the material for the shipments and it is included in the rate, except for special requests that are budgeted and agreed together.
All our packaging, however, is environmentally friendly.